Frequently Asked Questions

Orders

How do I place an order?

Choose the product you want, add it to your cart, and proceed to checkout. Enter your shipping and payment information and review your order before completing your purchase.

You will receive an order confirmation by email after your purchase has been successfully placed.

Can I cancel my order?

Contact us as soon as possible if you need to cancel an order.

We will make reasonable efforts to cancel orders that have not yet entered fulfillment or shipping. Once an order has shipped, cancellation may no longer be possible and our return policy may apply.

How can I contact customer support?

You can contact Globomarts at:

Email: support@globomarts.com
Phone: +1 936-367-5417

Our customer-support hours are:

Monday–Friday: 9:00 AM–5:00 PM CT
Saturday: 9:00 AM–1:00 PM CT

Shipping

How long does delivery take?

Orders are generally processed within 2 business days.

Estimated delivery for U.S. orders is 14–28 business days from the date of purchase.

Delivery times are estimates and can vary depending on the carrier, destination, weather, holidays, and other circumstances.

Is shipping free?

Shipping charges, if applicable, are displayed during checkout before you complete your purchase.

Will I receive tracking information?

Yes. When tracking information becomes available, it will normally be sent to the email address used when placing your order.

My tracking number isn't updating. What should I do?

Tracking information can sometimes take several business days to update after an order has been shipped.

If you have concerns about your shipment, contact us with your order number.

My order hasn't arrived. What should I do?

If your order has not arrived within 40 days from the date of purchase, contact us at support@globomarts.com.

We will review the shipment and determine the appropriate resolution.

Returns & Refunds

Can I return an item if I change my mind?

You can contact us within 10 days of delivery to request a return.

Once your return is approved, the product should generally be sent back within 30 days.

The product should be in good condition and returned with its original packaging and included accessories where applicable.

Who pays return shipping?

For a change-of-mind return, the customer is generally responsible for return shipping.

If the product is defective, damaged, or incorrect because of an error on our part, Globomarts will cover applicable return shipping costs.

What if my product arrives damaged?

Contact us within 10 days of delivery and provide your order number and photographs of the damaged product and packaging.

We will review the situation and provide the appropriate solution.

When will I receive my refund?

Once an approved return has been received or satisfactory proof of return has been provided, we generally process refunds within 2–3 business days.

Your bank or payment provider may require additional time to make the funds available.

Products

Are product specifications accurate?

We make reasonable efforts to provide accurate product descriptions, specifications, images, and other information.

Product specifications may change when manufacturers update their products.

Will the product look exactly like the picture?

Product colors and appearance may vary slightly depending on your screen, lighting, photography, or manufacturer updates.

Contact

How can I contact Globomarts?

Globomarts
3101 Washington St
Great Bend, KS 67530
United States

Email: support@globomarts.com
Phone: +1 936-367-5417