Refund policy

Refund and Return Policy

Last updated: September 11, 2026

At Globomarts, we want customers to have a straightforward experience when requesting a return or refund.

This policy explains when returns, refunds, cancellations, damaged-product claims, and defective-product claims may be accepted.

1. Return Period

You must contact Globomarts within 10 days of delivery if you wish to request a return for a change of mind.

To begin a return, contact:

Email: support@globomarts.com
Phone: +1 936-367-5417

Please include your order number and explain that you would like to initiate a return.

We will provide the applicable return instructions and return address.

2. Change-of-Mind Returns

A change-of-mind return may be accepted when:

The return request is submitted within 10 days of delivery.
The product is in good condition.
The product has not been damaged through accidental or improper use.
The product is returned with its original packaging where applicable.
Accessories, manuals, components, and other included items are returned with the product.

Once your return request has been approved, the product should be shipped back within 30 days.

Unless the return is caused by an error on our part, the customer is responsible for return shipping costs for a change-of-mind return.

3. Products That Have Been Used or Installed

Products that have been installed, assembled, connected, modified, or used beyond reasonable inspection may not qualify for a change-of-mind return.

This does not affect applicable rights concerning defective or faulty products.

4. Damaged, Incorrect, or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery.

Please provide:

Your order number.
A description of the problem.
Photographs showing the product and, where relevant, the shipping packaging.

After reviewing the claim, Globomarts may offer an appropriate remedy, which may include a replacement or refund depending on the circumstances and applicable law.

When the problem is caused by an error on our part or damage occurring during transit, Globomarts will cover reasonable return shipping costs where applicable.

5. Orders That Do Not Arrive

If an order has not arrived within 40 days from the date of purchase, please contact us.

After reviewing the order and delivery status, Globomarts will provide an appropriate resolution, which may include a full refund where the order is confirmed as undelivered.

6. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet entered fulfillment or shipping.

Once an order has been shipped, cancellation may no longer be possible and the standard return procedure may apply.

7. Product Guarantee

Where a product is advertised as being covered by a specific manufacturer warranty or Globomarts guarantee, the applicable warranty terms will be stated on the product page or provided with the product.

Unless explicitly stated otherwise, a warranty does not cover damage caused by:

Accidents.
Misuse or abuse.
Improper installation.
Unauthorized modifications.
Normal wear and tear.
Failure to follow manufacturer instructions.
Damage caused by unauthorized repairs.
Other circumstances excluded by the applicable warranty.

8. Refunds

Once a return has been approved and the returned product has been received or satisfactory proof of return has been provided, the refund will generally be issued to the original payment method.

We generally process approved refunds within 2–3 business days.

Your bank or payment provider may require additional time before the refund appears in your account.

9. Shipping Charges

For a change-of-mind return, original shipping charges are generally non-refundable unless required by applicable law.

Where a return is caused by an error on our part, such as sending an incorrect product or an item arriving damaged, applicable shipping costs may be refunded.

10. Non-Returnable Situations

A return may be refused where applicable law permits if:

The return request is made after the applicable return period.
The product has been damaged through misuse or negligence.
The product has been modified or repaired without authorization.
Required components or accessories are missing.
The product is returned in a condition that prevents reasonable resale, except where the issue is due to a defect or shipping damage.

11. Consumer Rights

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable federal, state, or local law.

Where applicable law provides stronger consumer protections than this policy, those legal rights will apply.

12. How to Start a Return

To request a return, contact:

Globomarts
3101 Washington St
Great Bend, KS 67530
United States