Shipping policy
Shipping Policy
Last updated: September 11, 2026
This Shipping Policy explains how Globomarts processes, ships, and delivers orders.
1. Order Processing
Orders are generally processed within 2 business days after payment has been successfully confirmed.
Orders placed during weekends, holidays, or outside normal processing periods may begin processing on the next business day.
Processing includes preparing the order, verifying the purchase, and arranging shipment.
2. Estimated Delivery Times
For orders shipped within the United States, the estimated delivery period is:
14–28 business days from the date of purchase.
This estimate includes order processing and transit time.
Actual delivery times may vary depending on the destination, carrier, product availability, weather, holidays, and other circumstances beyond our reasonable control.
3. International Orders
International delivery times vary according to destination, carrier availability, customs processing, and local conditions.
Any international shipping time displayed at checkout or on the product page should be considered an estimate rather than a guaranteed delivery date.
4. Tracking
When tracking information becomes available, it will normally be sent to the email address provided during checkout.
Tracking information may take several business days to become active after an order has been shipped.
If you have not received tracking information after a reasonable period, contact:
Please include your order number.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Where free shipping is offered, the applicable products and destinations will be identified at checkout.
International shipping rates may differ depending on destination, product size, weight, and carrier requirements.
6. Taxes and Duties
Applicable sales taxes may be calculated at checkout based on the shipping destination and applicable law.
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.
Unless explicitly stated otherwise at checkout, such charges are the responsibility of the customer.
7. Multiple-Item Orders
If an order contains multiple products, items may occasionally be shipped separately.
This can happen when products are fulfilled from different locations or become available at different times.
If your order is split into multiple shipments, you may receive separate tracking information.
8. Delivery Delays
Delivery estimates are not guarantees.
Delays may occur because of:
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Severe weather.
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Carrier delays.
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Public holidays.
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Customs inspections.
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Transportation disruptions.
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Incorrect or incomplete addresses.
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High shipping volumes.
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Other circumstances outside our reasonable control.
If a significant delay occurs, please contact us so we can review the status of your shipment.
9. Undelivered Orders
If your order has not arrived within 40 days from the date of purchase, contact Globomarts at:
We will review the shipment and determine the appropriate resolution in accordance with our Refund and Return Policy.
10. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, contact us immediately.
We will attempt to correct the address before the order ships.
Once an order has been transferred to the carrier, changes may no longer be possible.
Additional costs caused by an incorrect address may be the responsibility of the customer where permitted by applicable law.
11. Damaged Packages
If your package appears damaged when delivered, please take photographs of the package and product where possible.
Contact Globomarts within 10 days of delivery with:
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Your order number.
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Photographs of the package.
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Photographs of the product.
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A description of the damage.
We will review the claim and provide the appropriate next steps.
12. Lost Packages
If tracking indicates that a package was delivered but you cannot locate it, first check the delivery area and with household members, neighbors, or the building's receiving area where applicable.
If the package remains missing, contact us with your order number and tracking information so we can review the situation.
13. Contact Us
For questions about shipping or delivery, contact:
Globomarts
3101 Washington St
Great Bend, KS 67530
United States
Email: support@globomarts.com
Phone: +1 936-367-5417